A role where your technical skills genuinely make a difference doesn’t come along every day.

Cooper Hardiman is proud to partner with Southern Stay Disability Services – a respected not-for-profit organisation - in seeking an experienced ICT Support Officer to join their small but impactful ICT team in Warrnambool.

The Role

The ICT Support Officer is a hands-on, Level 2 technical support role where you’ll be the primary point of contact for our organisation’s ICT Helpdesk - triaging, resolving and coordinating support requests across a workforce of approximately 300 staff.

Day to day, you’ll manage helpdesk operations end-to-end: from logging and prioritising tickets through to resolving complex technical issues and escalating when needed. You’ll work across Microsoft 365, Entra ID (Azure AD), Intune, PaperCut and the organisation’s 3CX IP telephony system, as well as supporting device deployment, user onboarding/offboarding, and contributing to documentation and continuous improvement.

About you

You’re an experienced ICT professional who thrives in a support environment, someone who takes pride in solving problems, communicating clearly and making technology work for people of all technical abilities. You bring:

• Strong customer service

• An ICT-related qualification

• Demonstrated experience owning or leading a helpdesk function

• Strong Level 2 ICT support experience

• · Sound working knowledge of Microsoft 365, Entra ID (Azure AD), Intune and Windows operating systems

• Experience supporting IP telephony systems such as 3CX

• A clear understanding of ICT security, access control and confidentiality requirements

About Southern Stay

Southern Stay Disability Services is a not-for-profit disability support organisation with deep roots in south-west Victoria. Founded in 1982, we have spent over four decades supporting people with disabilities to live the life they choose. Today they proudly serve more than 700 participants across the region.

With around 300 dedicated staff, they deliver person-centred services guided by our purpose: to empower choice, foster inclusion and celebrate achievement in our community. Their vision is a community where everyone belongs, and people are inspired to connect, grow and achieve — All backed by their values of Participant Focus, Empowerment, Respect, Inclusion and Learning, which shape everything they do.

ICT plays a vital role in enabling their people to do their best work for participants. Joining Southern Stay means being part of something meaningful.

What’s Southern Stay Offers

• A permanent, full-time role with a respected and values-driven not-for-profit organisation

• SCHADS Award Level 3 classification with salary packaging benefits available as a registered NFP (reducing your taxable income)

• A collaborative and supportive team environment where your contribution genuinely matters

• Variety in your day - no two support days are the same in this dynamic organisation

• Opportunities for professional development and ongoing learning

• The chance to apply your ICT skills in a role that directly supports people with disabilities to live better lives

• A Warrnambool base with flexible arrangements for occasional remote work

How to Apply & Further Information

Written applications, including a current resume and cover letter detailing your responses to the Key Selection Criteria, should be submitted via he below button - ‘Click Here to Apply’

Full key selection criteria can be found in the Info Pack available below.

For more information and confidential enquiries, please contact Jonathan via email on jonathan@cooperhardiman.com.au or by calling 0409 700 362.

We expect to interview potential candidates in the fortnight following this date - either in person or via Teams

Applications close 5.00 pm Sunday, 12 July 2026‍