Cooper Hardiman

Personal Development

Personal development and self-improvement is a process that will reap rewards for you over the course of your career and we are here to help you in enhancing your knowledge and skills in a variety of areas. From improving your effectiveness and efficiency within the workplace to conducting challenging conversations or dealing with conflict, there is a program here to suit your needs. To find out more about any of these workshops, please contact Claire Farrer on 0419 138 085 or via email at claire@cooperhardiman.com.au.

Learn a tried and tested formula which has been successfully applied by hundreds of managers to confidently conduct difficult conversations with staff in order to address poor performance or behavioural issues in the workplace. There is a good reason why this is our most popular workshop!

Use the “Challenging Conversations” model to effectively and confidently address poor performance or behaviours across a variety of situations in the workplace.
Describe and apply various techniques to maximise the effectiveness of conversations about behaviours or performance.

Unresolved conflict costs Australian workplaces billions of dollars each year. In fact, one study suggests a staggering 46% of Australian employees would rather look for a new job than contend with a workplace issue and 48% of employees take time off work when experiencing a tough time at work. [R U OK? Australian Workplace Relationships survey 2012] . In this workshop we give you the tools, techniques and confidence to appropriately address workplace conflicts as they arise.

Recognise the underlying causes of common workplace conflicts.
Describe the strengths and weaknesses of various techniques to resolve conflict and identify the most appropriate method to apply to different conflict types.
Build confidence and skill in applying various conflict management strategies including mediation techniques used by professional mediators.

Appropriately trained volunteer Contact Officers provide an important alternate avenue for employees to discuss issues of concern relating to claims of unlawful discrimination, harassment and/or bullying. They can also play a significant role in reducing claims and demonstrating an organisation’s commitment to building an inclusive workplace culture. This workshop ensures that your Contact Officers understand their role and are equipped to perform it well.

Learn what is and ISN’T the role of the Contact Officer.
Identify and describe activities that may constitute harassment, bullying and unlawful discrimination in accordance with the current legislative framework.
Recognise the weaknesses in formal complaints mechanisms and identify strategies to support employees to self-resolve disputes where appropriate to do so.
Implement best practice approaches to personal record keeping, feedback mechanisms to senior management and the creation of appropriate support networks.

Do you often feel that you will never reach the end of your ‘to do’ list? Have you ever wished for more hours in the day just to ‘get stuff done’? If so, it’s time to consider how you can be more effective and productive with the time that you have available. In this workshop we’ll challenge you to really consider how your time is currently spent and provide you with tools and techniques for improved efficiencies. By the end of this workshop participants will be able to:

Analyse and more clearly understand where our time is currently spent and why we’re much more inefficient that we believe.
Adopt our ten strategies for more effectively managing available time.
Have a clearer understanding of how to effectively prioritise tasks through the lens of Stephen Covey’s prioritisation matrix.
Apply a framework for identifying tasks that could potentially be delegated (to the right person).
Consider the adoption of new practices or a change in the approach to the way in which our day to day tasks are managed.

Would you like to be a better communicator? This workshop is designed to assist you to improve oral communication in the workplace and ensure that your message is clearly articulated and understood. We explore conversational techniques, including the GROW model, to ensure that conversations are respectful, purposeful and achieve your desired outcome. By the end of this workshop participants will:

Understand the danger in assuming that what we mean to convey and what is understood by others is the same thing.
Develop an understanding of conversational techniques that can be employed to ensure that others feel heard, understood and respected in our communications.
Know how to apply the “GROW” model to ensure that conversations, even when addressing difficult issues, are respectful, have a purpose and result in clear and positive outcomes.
Develop healthy coping strategies and a greater resilience in managing our own emotions when having difficult or “stressful” conversations.

Do you enjoy learning new things? Or do you prefer your ingrained routines? Do you like to take risks? Or do you fear failure? Having a Growth Mindset is essentially thriving on growth and being prepared to risk failure to learn, grow and develop. On the other hand a Fixed Mindset assumes that our character, intelligence and creative ability are static. Having self awareness around the mindset we use when making decisions can help to re-frame situations and challenges to focus on the positive aspects.

Understand the definitions of Growth and Fixed Mindsets and how they affect our every day life.
Apply the principles of Growth Mindset to your role and your organisation as a whole.
Understand the link between Growth Mindset and conversational techniques.
Develop self-awareness around your mindset and how to re-frame thought processes.

Have you been recently appointed to a supervisory or managerial role? Or perhaps you've been in the role for some time but not sure how best to spend your limited time, energy and effort to achieve the outcomes you desire? In this workshop we share with you a range of tools and techniques that you can use to maximise your impact and build your confidence as a leader of teams or individuals.

Understand the role of leaders and how leadership skills can be developed and refined.
Effectively transition to the role of leading a new team, including moving from 'buddy to boss'.
Build confidence and skills in managing the performance of staff including providing effective feedback.
Apply tools and techniques to maximise the effectiveness of team meetings.
Utilize strategies to manage time more effectively.
Use our 'Challenging Conversations' model to effectively and confidently address poor performance or behaviours across a variety of situations in the workplace.

Do you often wonder where your time goes? Are you constantly wishing you had more hours in the day to just 'get stuff done'? In Personal Effectiveness we challenge the concept of ‘making more time’ and instead analyse how we can utilise our time more effectively. Participants will leave this workshop with a toolbag of strategies and knowledge to improve their own personal effectiveness, including:

Understanding the link between the strategies we employ personally to enhance our leadership success and effectiveness.
10 methods for improving your time management skills.
Utilising ideas from Steven Covey’s ‘7 Habits of Highly Effective People’ to think differently about how we prioritise our time.
Learn how to more methodically delegate our tasks.
Receive 360 degree feedback from a small cohort of peers and managers to understand our own self management, relationship management, resilience and organisational awareness.

Workplace stress is all too common nowadays and in this workshop we examine the link between resilience and stress, and explore a variety of methods to help improve your personal resilience, and therefore your ability to cope with and manageworkplace stress.

Identify four key steps you can take to help improve your own personal resilience.
Learn about our SHARE Wellbeing Plan.
Identify calming strategies that can be implemented within the workplace to encourage your team to de-stress at regular intervals.

In this workshop we utilise the DISC profiling system to enhance participants understanding of their own working styles and preferences. Participants will learn about the four different working styles and how to get the best out of each style, helping to build stronger and more effective working relationships.

Become familiar with the DISC model for determining differing behavioural styles.
Understand how to best utilise these differing styles to increase team effectiveness.
Recognise your own behavioural style and consider how your style is best used to connect with and support others who may have different working styles and preferences.

Find out more about Cooper Hardiman workshops

Up-skilling for success

Personal Development

Challenging Conversations

Learn a tried and tested formula which has been successfully applied by hundreds of managers to confidently conduct difficult conversations with staff in order to address poor performance or behavioural issues in the workplace. There is a good reason why this is our most popular workshop!

Use the “Challenging Conversations” model to effectively and confidently address poor performance or behaviours across a variety of situations in the workplace.

Describe and apply various techniques to maximise the effectiveness of conversations about behaviours or performance.

Conflict Resolution

Recognise the underlying causes of common workplace conflicts.

Describe the strengths and weaknesses of various techniques to resolve conflict and identify the most appropriate method to apply to different conflict types.

Build confidence and skill in applying various conflict management strategies including mediation techniques used by professional mediators.

Contact Officer Training

Learn what is and ISN’T the role of the Contact Officer.

Identify and describe activities that may constitute harassment, bullying and unlawful discrimination in accordance with the current legislative framework.

Recognise the weaknesses in formal complaints mechanisms and identify strategies to support employees to self-resolve disputes where appropriate to do so.

Implement best practice approaches to personal record keeping, feedback mechanisms to senior management and the creation of appropriate support networks.

Effective Time Management

Analyse and more clearly understand where our time is currently spent and why we’re much more inefficient that we believe.

Adopt our ten strategies for more effectively managing available time.

Have a clearer understanding of how to effectively prioritise tasks through the lens of Stephen Covey’s prioritisation matrix.

Apply a framework for identifying tasks that could potentially be delegated (to the right person).

Consider the adoption of new practices or a change in the approach to the way in which our day to day tasks are managed.

Effective Workplace Communication

Understand the danger in assuming that what we mean to convey and what is understood by others is the same thing.

Develop an understanding of conversational techniques that can be employed to ensure that others feel heard, understood and respected in our communications.

Know how to apply the “GROW” model to ensure that conversations, even when addressing difficult issues, are respectful, have a purpose and result in clear and positive outcomes.

Develop healthy coping strategies and a greater resilience in managing our own emotions when having difficult or “stressful” conversations.

Growth Mindset

Understand the definitions of Growth and Fixed Mindsets and how they affect our every day life.

Apply the principles of Growth Mindset to your role and your organisation as a whole.

Understand the link between Growth Mindset and conversational techniques.

Develop self-awareness around your mindset and how to re-frame thought processes.

Leadership Essentials

Understand the role of leaders and how leadership skills can be developed and refined.

Effectively transition to the role of leading a new team, including moving from 'buddy to boss'.

Build confidence and skills in managing the performance of staff including providing effective feedback.

Apply tools and techniques to maximise the effectiveness of team meetings.

Utilize strategies to manage time more effectively.

Use our 'Challenging Conversations' model to effectively and confidently address poor performance or behaviours across a variety of situations in the workplace.

Personal Effectiveness

Understanding the link between the strategies we employ personally to enhance our leadership success and effectiveness.

10 methods for improving your time management skills.

Utilising ideas from Steven Covey’s ‘7 Habits of Highly Effective People’ to think differently about how we prioritise our time.

Learn how to more methodically delegate our tasks.

Receive 360 degree feedback from a small cohort of peers and managers to understand our own self management, relationship management, resilience and organisational awareness.

Personal Resilience and Stress Management

Workplace stress is all too common nowadays and in this workshop we examine the link between resilience and stress, and explore a variety of methods to help improve your personal resilience, and therefore your ability to cope with and manageworkplace stress.

Identify four key steps you can take to help improve your own personal resilience.

Learn about our SHARE Wellbeing Plan.

Identify calming strategies that can be implemented within the workplace to encourage your team to de-stress at regular intervals.

Understanding Behaviours

Become familiar with the DISC model for determining differing behavioural styles.

Understand how to best utilise these differing styles to increase team effectiveness.

Recognise your own behavioural style and consider how your style is best used to connect with and support others who may have different working styles and preferences.

Contact us today to register your interest or find out more.

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